Committed to your continued success
Your new learning platform is live, you’ve delivered a successful pilot and you’re attracting interest in your new offering following your launch. What now?
At Candle Digital we pride ourselves on the long-term partnerships we form with our clients. Unlike many other online learning partners, this goes way beyond the usual technical support.
Our extensive care package will keep you on the right trajectory for success, while ensuring your platform and customers are looked after (so you don’t have to).
Helping you make the right decisions for your online business
Once you’ve got your online learning product out into the world, then the magic really happens. You’ll be continually learning more about your product, your market, your proposition and your clients. It’s likely you’ll come up with new product ideas, ways to enhance things and new audiences you can sell your products to.
We’ll be there – as your trusted partners – throughout all of this. We’ll be a sounding board, helping you to keep moving forwards and ultimately fulfil that vision of what you originally set out to achieve.
Sign up to our care package, and you’ll receive:
- Expertise and insights based on current best practice.
- Monthly ‘tune-up’ calls to stay on track.
- Quarterly strategic views to assess and refine your approach as your business evolves.
- An updated roadmap document covering both technical and commercial angles.
Technical support you can rely on
We want our subject experts to focus on growing their business and enjoying the lifestyle they’ve set out to achieve. That means making sure you don’t have to worry about any of the complicated technical stuff.
Our care package includes:
- Proactively managing your learning platform’s hosting on robust servers.
- Monitoring the security and performance of your training platform at all times.
- Regular backups and updates to protect your platform against evolving security threats.
- Monthly system and support reports to keep you fully informed of your platform’s health.
- A guarantee to react quickly to resolve any issues.
- All licence fees for any third-party software used in your learning platform.
Let us take the strain
Once you’ve got a steady stream of clients and learners, there’ll be new tasks to bake into your workload. Setting up new clients, putting new courses on sale and answering customer queries.
If that doesn’t sound like something you want to handle (and why would you?), then we’re here to help. As standard, we provide 2 hours each month from our team that can be used for:
- Administrative tasks like setting up courses or adding new dates on sale.
- Minor refinements to your course content.
- Quick technical tweaks to your learning platform.
Tailored to your needs
Everyone’s different. Together we’ll create a customised care package that’ll give you everything you need to sleep easy at night, knowing that your customers and learning platform are being looked after.
Starting from:
£300
per month (+VAT)